DISCOVERY JUSTIFICATION

Every project must have a business case. This makes gathering usage and support requirements critical to project success.

● Meet with leadership, end users and support teams well in advance of system engineering and design

● Visit existing location(s), ask users and support staff what is working and what doesn't work.

● Gather high priority feature requirements including WIBNI (Wouldn't It Be Nice If) feature requests.

● Find champions who are leading the organization and find out what technology and user interfaces they wish were available and how they would use them.

● Scour trade journals for similar installations, attend trade shows, present at user group meetings and stay open minded.

● Touch base with users and support staff during the engineering and design phase: present developing plans as required and solicit feedback

End User Group Focus Meeting

Internet2 Presentation

National Association of Broadcasters

" Look to emerging or established leaders (other institutions, other countries, other industries) for strategies to deliver instruction and curricular content to tablets and smartphones. Learn from their exemplary strategies for IT support and security with student devices as well as planning, funding, deploying, and managing instructional technologies, services, and support. "